Terms of Service

Effective Date November 1, 2026

  1. Services Provided

Manage Modern provides residential home management services, which may include:

  • Home documentation and organization, including the client Portal
  • Coordination and scheduling of independent service providers
  • Recurring site visits and walkthroughs
  • Preventive maintenance planning and seasonal preparation planning
  • Communication with household staff and service providers on the client’s behalf

The specific services for each client are set out in a separate written service agreement. If that agreement conflicts with these Terms, the service agreement controls.

  1. Services Not Provided

Manage Modern is not a licensed contractor, home inspector, appraiser, engineer, insurance advisor, financial advisor, or security provider, and does not:

  • Perform construction, repair, trade, or hands-on maintenance work
  • Provide professional inspections, structural or system diagnoses, or code compliance reviews
  • Provide appraisals, authentications, or certified valuations of property or possessions
  • Install, monitor, or manage security, alarm, or network systems
  • Provide legal, tax, insurance, or financial advice
  • Provide caregiving, medical, or personal care services

  1. Independent Service Providers

Service providers recommended or coordinated by Manage Modern are independent businesses, not employees or agents of Manage Modern. Clients contract with and pay service providers directly unless otherwise agreed in writing. Manage Modern asks that service providers carry their own licenses and insurance, but is not responsible for the quality, timeliness, safety, or outcome of their work. Clients are responsible for confirming that a provider meets their requirements before work begins.

  1. Walkthroughs and Documentation

Walkthroughs are visual and non-invasive, and cover only areas that are readily accessible. They are not a substitute for professional inspections, and they may not reveal hidden, latent, or developing conditions. Information in the Portal, including system ages, condition notes, replacement timelines, and estimated values or costs, is provided for general planning purposes only. It is not an appraisal, inspection report, or guarantee of condition or value.

  1. Urgent Issues

Clients may contact Manage Modern about urgent issues, and Manage Modern will make reasonable efforts to coordinate appropriate service providers. Manage Modern does not provide emergency response or monitoring and cannot guarantee response times. In any situation involving risk to life or safety, call 911 first.

  1. Property Access

When a client provides keys, access codes, or other means of entry, Manage Modern will use them only to perform agreed services and will take reasonable care to protect them. Clients remain responsible for maintaining appropriate homeowner’s insurance for their property and its contents.

  1. Client Responsibilities

Clients agree to provide accurate information about their property, disclose known hazards or conditions, and make final decisions on all repairs, purchases, and service providers.

  1. No Guarantee of Results

Manage Modern provides services with reasonable care and skill, but does not guarantee any particular outcome, including the prevention of damage, system failures, or loss in property value.

  1. Limitation of Liability

To the fullest extent permitted by law, Manage Modern is not liable for indirect, incidental, special, or consequential damages, or for the acts or omissions of independent service providers. Manage Modern’s total liability for any claim related to its services will not exceed the fees paid by the client for the services giving rise to the claim during the 12 months before the claim arose.